Refund policy

Last updated: 26 September 2026

Tell us within 14 days of delivery
Email Support@bahaywell.com with your order number. Send photos if the item is damaged or incorrect.

We’ll help with

• Wrong item
• Damaged or faulty on arrival
• Item clearly not as described

Please note
Change of mind returns may not always be possible on every product because items ship from partner warehouses. If we can offer a return, we’ll say so and explain next steps. Your legal rights under UK consumer law still apply.

Refunds
Approved refunds go back to your original payment method, usually within 5–10 working days after we approve them.

Cancel before dispatch
Email us as soon as you can. If it hasn’t shipped, we’ll try to cancel.